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Terms Of Service

Terms of Service

Welcome to Neka Clothing. These Terms of Service govern your access to and use of our website, products, and services. By using our website, you agree to comply with and be bound by these terms. Please read them carefully.

1. General Terms

  • By accessing this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.
  • We reserve the right to change or modify these terms at any time without prior notice. It is your responsibility to review these terms regularly to stay informed of any updates.

2. Account Registration

  • To place an order, you may be required to create an account. You agree to provide accurate, current, and complete information and to update such information to keep it accurate and complete.
  • You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account.

3. Product Orders and Pricing

  • All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
  • Prices for our products are subject to change without notice. All prices are listed in Kenyan Shillings (KES).
  • We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur. In the event of a pricing or availability error, we reserve the right to cancel or refuse any orders placed.

4. Payment Terms

  • Payment must be made in full at the time of purchase. We accept M-Pesa, credit/debit cards, and bank transfers.
  • By placing an order, you agree to provide current, complete, and accurate purchase and account information for all purchases made via our website.

5. Shipping and Delivery

  • We currently deliver within Kenya only. Shipping costs, delivery timeframes, and options are provided at checkout and detailed in our Delivery Policy.
  • Neka Clothing is not responsible for delays caused by shipping carriers, customs, or other circumstances beyond our control.

6. Returns, Refunds, and Exchanges

  • Our return, refund, and exchange policy is outlined on our Returns Policy page. Please review it carefully before making a purchase.
  • Returned items must meet our eligibility criteria to qualify for a refund or exchange.

7. Intellectual Property

  • All content on this website, including text, graphics, logos, images, and software, is the property of Neka Clothing and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any of the content on this website without prior written permission from Neka Clothing.

8. User Conduct

  • You agree not to use our website for any unlawful or prohibited purpose. You shall not attempt to gain unauthorized access to any portion or feature of the website or any other systems or networks connected to the site.
  • Harassment, abusive language, spamming, or any behavior that could harm others or the site’s integrity is strictly prohibited.

9. Limitation of Liability

  • To the fullest extent permitted by law, Neka Clothing shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the website or the purchase of any products through our website.
  • This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis.

10. Indemnification

  • You agree to indemnify, defend, and hold harmless Neka Clothing, its affiliates, partners, and employees from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

11. Governing Law

  • These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of Kenya.

12. Termination

  • We reserve the right to terminate or suspend your access to our website without prior notice if you violate these Terms of Service or engage in any conduct that we, at our discretion, believe is harmful to us or others.

13. Contact Information

  • If you have any questions or concerns about these Terms of Service, please contact us at info@nekaclothing.com.

By using our website and services, you agree to abide by these terms. Thank you for shopping with Neka Clothing.

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