Returns Policy

1. Eligibility for Returns and Exchanges

• • Items that do not fit well or are defective can be returned or exchanged. To be eligible, the item must be:
    
    • • Unworn, unwashed, and in its original condition.
    • • Accompanied by original tags and packaging.

• • Sale items and custom-made orders cannot be returned or exchanged unless they are defective or incorrect.

2. Return and Exchange Process

• • To initiate a return or exchange, please contact us at info@nekaclothing.com within 3 days of receiving your order. Include your order details and reason for the return or exchange.

• • Once your request is approved, we will provide instructions on how to send the item back to us.

3. Shipping Costs for Returns and Exchanges

• • The customer is responsible for covering the return shipping costs, except in cases where:
    
    • • The wrong item was sent.
    • • The item is defective.

4. Refunds

• • Refunds are processed once the returned item is received and inspected. You will receive an email notification confirming the approval or rejection of your refund.

• • If approved, refunds will be processed to the original payment method within 7 days of receiving the returned item.

5. Exchanges

• • If you need to exchange an item for a different size or color, we will process the exchange once we receive the original item. The exchange process typically takes 3 days from the date we receive the returned item.

6. Damaged or Defective Items

• • If you receive an item that is damaged or defective, please contact us immediately at info@nekaclothing.com or WhatsApp at 0748 135 123. Provide details and photos of the damage or defect, and we will arrange for a replacement or refund at no extra cost to you.

7. Important Notes

• • Neka Clothing reserves the right to refuse a return or exchange if the item does not meet our eligibility criteria.

• • We recommend using a trackable shipping method for returns to ensure the safe delivery of your item back to us.

8. Contact Us

• • For any questions or concerns about our Returns and Exchanges Policy, please contact us at info@nekaclothing.com or WhatsApp at 0748 135 123. We are here to help!