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Delivery | Returns |Exchanges

Delivery Policy

  1. We currently deliver to all locations within Kenya only.

  2. Delivery Timeframe

    • Orders are processed and shipped within 1-3 days after they are placed.

    • Estimated delivery time is 1-2 days within Nairobi and 2-3 days for locations outside Nairobi.

  3. Shipping Fees

    • A flat rate of Ksh 350 is charged for shipping to any location within Kenya.

  4. Order Tracking
    Customers will receive email updates when their order is being processed and once it has been dispatched. You can track your package through the email updates provided.

  5. Packaging and Shipping Partners

    • Within Nairobi: Orders are delivered via Dropoff Mtaani or Pickup Mtaani using a rider.

    • Outside Nairobi: Orders are packaged in enclosed envelopes and delivered via Wells Fargo or a preferred bus/matatu parcel service.

  6. Delivery Issues
    If your order is delayed, lost, or damaged during delivery, please contact us via email at info@nekaclothing.com, WhatsApp at 0748 135 123, or DM us on Instagram at neka_clothing.

Return & Exchange Policy

  • Refunds and Exchanges

    • Refunds: We offer refunds within 7 days after the returned item has been received and inspected.

    • Exchanges: We process exchanges within 3 days after receiving the returned package.

    • For any questions or further assistance, feel free to contact us through the above channels.

    1. Eligibility for Returns and Exchanges

      • Items that do not fit well or are defective can be returned or exchanged. To initiate a return, please contact us at info@nekaclothing.com with your order details within 3 days of receiving your order.

      • Items must be unworn, unwashed, and with original tags intact to be eligible for a return or exchange.

    2. Non-Returnable Items

      • Sale items and custom orders are not eligible for returns or exchanges.

    3. Return Shipping Costs

      • The customer is responsible for return shipping fees unless the item sent was incorrect or defective.

    4. Refunds and Exchanges

      • Refunds: We offer refunds within 7 days after the returned item has been received and inspected.

      • Exchanges: We process exchanges within 3 days after receiving the returned package.

    For any questions or further assistance, feel free to contact us through the above channels.

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