Privacy Policy

Privacy Policy

At Neka Clothing, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or make a purchase. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide better services to our customers. The types of information we may collect include:

• Personal Information: When you place an order or create an account, we collect personal information such as your name, email address, phone number, billing address, and shipping address.
• Payment Information: We collect payment details such as credit/debit card information or M-Pesa transaction details when you make a purchase.
• Usage Data: We may collect information about how you use our website, including your IP address, browser type, pages visited, and time spent on each page.
• Cookies: We use cookies and similar technologies to improve your experience on our website. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including sending confirmation and shipping updates.
• To improve our website, products, and services based on your feedback and usage patterns.
• To communicate with you about promotions, offers, or updates, if you have opted in to receive such communications.
• To prevent fraudulent transactions, monitor against theft, and protect our customers.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. Examples include:

• Payment Processors: To securely process payment transactions.
• Shipping Partners: To deliver your orders to your preferred location.
• Marketing Services: To send you promotional emails if you have opted in.

These third parties are obligated to protect your information and use it only for the purposes for which it was shared.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to safeguard your data during transmission and storage. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Opt out of receiving marketing communications from us at any time.
• Request the deletion of your personal information, subject to certain exceptions (e.g., for legal compliance).

To exercise any of these rights, please contact us at info@nekaclothing.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control the use of cookies through your browser settings. By using our website, you consent to our use of cookies in accordance with this policy.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of our website after any modifications indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@nekaclothing.com.

Thank you for choosing Neka Clothing. Your privacy is important to us.